Privacy Policy olx69 — How We Protect Your Personal Data

01 Introduction and Policy Scope

This Privacy Policy ("Policy") describes how olx69 ("we", "Platform") collects, uses, discloses, and protects your personal information ("you", "user") when you access and use the olx69.vin website along with its mobile app and related services.

This document has been prepared with the needs and rights of Malaysian users in mind, and complies with internationally recognised data protection principles. We are committed to ensuring your personal information is handled with full responsibility, transparency, and security.

This Policy applies to all users of the olx69 platform, including unregistered visitors, registered members, and active players. If you disagree with any part of this Policy, we advise you to stop using the platform and contact us to close your account where applicable.

02 Types of Personal Data We Collect

Olx69 collects various categories of personal data depending on how you interact with our platform. The following is a comprehensive overview of the data we collect:

Please note that we does not store credit card numbers or sensitive payment details directly on our servers. All payment information is processed through certified third-party payment gateways that comply with PCI-DSS security standards.

03 How and Why We Use Your Data

Olx69 uses your personal data only for legitimate and transparent purposes. The following are the primary purposes for which data is used:

• Account management: Creating, verifying and managing your account including the required KYC process.
• Service provision: Enabling you to play, make deposits, process withdrawals and access all platform features.
• Security & fraud prevention: Detecting and preventing unauthorised access, fraud, money laundering and platform abuse.
• Legal compliance: Meeting AML (Anti-Money Laundering), KYC compliance obligations and reporting requirements to the relevant authorities.
• Customer support: Resolving enquiries, complaints and providing technical assistance to you.
• Platform improvements: Analysing usage patterns to improve user experience, system performance and interface design.
• Marketing communications: Sending promotions, offers and platform updates (with your consent, withdrawable at any time).
• VIP Program: Calculating and managing VIP programme eligibility based on your playing activity.

04 Data Retention Period

Olx69 retains your personal data for as long as necessary to fulfil the purpose of collection or to meet applicable legal requirements. Generally:

• Active account data: Retained for the duration your account remains active and in use.
• Data after account closure: Basic information and transaction records are retained for seven (7) years after account closure for compliance and audit purposes.
• KYC Data: Identity verification documents are retained for the period stipulated by international AML compliance requirements.
• Technical logs: Server logs and access records are retained for a maximum of 90 days before being automatically deleted.
• Support communication records: Support ticket history and live chat sessions are retained for 3 years for quality control purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our standard procedures.

05 Data Sharing and Disclosure

Olx69 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, we may share your data in the following limited situations:

• Service providers: Third parties that help us deliver services such as payment processing, data analytics, customer support, and cloud services. All such providers are bound by strict confidentiality agreements.
• Legal compliance: When required by law, court order, or direction from a lawful authority to disclose specific information.
• Crime prevention: Share information with law enforcement agencies where there is reasonable suspicion of criminal activity or fraud.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of the business assets, subject to notification to users.

06 Data Security and Protection Measures

Your data security is a responsibility we take very seriously. olx69 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction:

• Data in transit encryption: All communications between your device and olx69 servers are protected with 256-bit SSL/TLS encryption.
• Data at rest encryption: Sensitive data stored in our databases is encrypted using industry-recognised encryption algorithms.
• Internal access controls: Access to user data within olx69 is restricted on a need-to-know basis and protected by multi-factor authentication.
• Continuous monitoring: Our security system monitors platform traffic and activity 24/7 to detect any anomalies or security threats.
• Regular security audits: Penetration testing and security audits are conducted regularly by independent third parties.
• Incident response plan: We have clear procedures in place to respond to any data breach, including notification procedures for affected users.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You are also responsible for keeping your account login information safe and not sharing your password with anyone.

07 Cookies and Tracking Technologies

Olx69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as maintaining your login session. These cookies cannot be disabled.
• Performance cookies: Collecting data on how you use the platform to help us identify issues and improve performance.
• Functionality cookies: Saving your preferences such as language and display settings to deliver a more personalised experience.
• Analytics cookies: Used by our internal analytics tools to understand usage patterns on an aggregated, anonymised basis.

You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect certain functions on the olx69 platform.

08 Your Rights as a User

As an olx69 platform user, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights easily and without disruption:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request the correction of any inaccurate or incomplete data.
• Right to erasure: Under certain circumstances, you may request that your data be deleted, subject to our legal retention obligations.
• Right to restriction of processing: You may request that we restrict the processing of your data during a dispute or investigation.
• Right to data portability: You may request your data in a machine-readable format for transfer to another service.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: You may withdraw consent for any data processing that is based on your consent.

To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 30 business days and may request proof of identity before responding.

09 Children's Privacy

Olx69 is a platform exclusively intended for individuals aged 18 years and above only. We do not knowingly collect any personal data from children or individuals under the age of 18.

If you believe that someone under the age of 18 has registered an account or submitted personal data to us, please contact our team immediately. We will investigate the matter and take appropriate action, including deleting the relevant data and closing the account without delay.

Our platform applies a rigorous KYC process during registration to verify the age of all new users and ensure compliance with this age restriction policy.

10 Amendments to the Privacy Policy

Olx69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we handle user data.

When significant changes occur, we will:

• Updating the "Last updated" date at the top of this page.
• Sending email notifications to all registered members.
• Displaying in-app and on-site notifications during your next login session.

We encourage you to review this Privacy Policy periodically. Continued use of the olx69 platform after any amendments constitutes acceptance of the revised Policy.

11 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly from the olx69 platform
• Typical Response Time: Within 2–5 business days for privacy-related enquiries

For requests related to user rights (data access, deletion, portability), please clearly state the type of request in your email subject line and include your olx69 account number to expedite the process. We may require additional identity verification before responding to sensitive requests.